Language service companies are not all created equal, so make sure you do your research when looking for the right interpretation or translation service for you.
Here are the most crucial points to consider while you search for a good language service provider:
Language services is not a very simple industry, so when you try to find a provider, place importance on experience. Remember that accuracy is critical in language interpretation or translation. Experience makes perfect.
Languages and Dialects
There’s no way of telling what languages or dialects you might need some support with when dealing with non-English-speaking staff in the various establishments you do business with. That means when choosing an service, pick one that offers varied language options. The more languages and dialects, the more secure you will feel when you partner with them for your language needs.
Accuracy and Professionalism
Before deciding to go with a particular provider, make sure they have a stellar reputation when it comes to accuracy and professionalism. They must also have strict quality control processes, ensuring that the assigned translator or interpreter assigned to your project is highly qualified.
It’s a must that the translator or interpreter assigned to you is fully qualified, because not everyone who can talk in a specific language or dialect can automatically provide high quality translation or interpretation. Of course, it’s also important that your translator or interpreter is always on time, whether your meeting will be conducted online or face-to-face.
Customer service is highly crucial as you probably know and will set the tone for your relationship with the language service provider you end up hiring. Find a company that treats you well and is always ready to work with your language needs. It should also be easy to connect with them through phone, chat or email.
Your provider needs to understand that video remote interpreting sometimes must be done ASAP, and guarantee that they can provide an available interpreter in under five minutes. They must also be able to assure you that they can give you a phone operator within about the same timeframe for phone interpretation when needed.
It’s no secret that finding a language service provider isn’t always that easy. But as long as you are open-minded enough and you do your due diligence, you will be able to find what you’re looking for.
It’s important to consider more than one prospect as well so you can make useful comparisons. Only then will you know which one is really the best for you. Besides, it’s impossible to make a rational conclusion when you have no point of reference to begin with.